TROPICAL COLADA FAQ

GENERAL

1. Where can I purchase a seat to experience it?
Tickets are sold online at www.elements.my and Elements Outlet. Guests are advised to book the tickets through our website to avoid any disappointment of fully booked slots.

2. Who can experience Tropical Colada?
Anyone can experience Tropical Factory. The ticket fee will be charged to individual that are 6yrs old and above.

3. Is kid’s menu available?
Kids menu is available for individuals that are 6yrs – 12yrs old.

4. Where is a Tropical Colada located?
It is located at Elements KL. Our exact address is at TREC KL, Hive, Unit H-G-11, Trec, 438, Jalan Tun Razak, Kuala Lumpur.

5. How many people can watch the show around the table?
Tropical Colada can accommodate a maximum of 10 pax per show of 5 minutes each.

6. What time and how many shows are there daily?
There are eight sessions of Tropical Colada running daily from 6:00 Pm until 7:30 Pm.

7. What if my session is cancelled?
The experience will only be cancelled if there are major occurrences such as natural disasters and force majeure or electrical part failure including power outage. In such cases, a full refund (on the fee of the entrance access) will be provided by the organizer.

8. I’m an event organizer, corporation, individual and would like to organize/ customize my own Tropical Colada experience. Can I do that?
Yes, kindly write to us at [email protected]

FOOD

1. Can I change my food menu?
We have a standard 3 types of tapas menu with alcohol & non-alcohol options. Unfortunately, we do not allow any changes once your booking is confirmed.

2. Is the food being served Halal?
Our tapas is pork & alcohol free which is Muslim & Kids friendly.

3. Can I bring my own food and/or drinks?
We strictly prohibit outside food or drinks to be brought into the event area.

For general Enquiries:
03-22826413
Monday - Friday ( 10:00 Am - 7:00 Pm )
CLOSED ON PUBLIC HOLIDAYS

For inquiries on the day of your reservation ONLY:
012-7896509
Tuesday - Sunday ( 3:00 Pm - 10:00 Pm )