Frequently Asked Questions

GENERAL
1. Where can I purchase a seat to experience it
Seats are ONLY sold online at www.elements.my/skylounge.

2. Who can experience Lounge In The Sky Malaysia?
Anyone above the age of 13 with a minimum height of 145cm and a maximum weight of 150kg. If the guest is under the age of 18, the presence and signature of a parent/guardian that is at least 18 years old and above will be required for the indemnity form. Guests must be in good health and free form, but not limited to heart conditions, back problems, neck problems, broken bones, recent surgery and high blood pressure. Pregnant women are also not allowed to experience Lounge in the Sky.

3. How long does each experience last?
The experience in the sky will take 40-minutes. Guests are to register at the Alfresco Lounge at least 1 hour before the time of the session that they have bought. Failure to reach on time will deem the admission as forfeited with no refunds given.

4. What happens if I am late for my experience?
The table will take off as per schedule and your admission will therefore be considered as forfeited. Please note that no refund will be given. To be fair to other guests, the table will not be lowered once it has been lifted into the air, until the experience ends.

5. Is the experience safe?
Yes, it is. All concepts are designed according to German norm DIN 4112. The table is built in Belgium and all drawings, calculations and simulations are tested by TÜV Rhineland, a global provider of technical, safety, and certification services.

6. Is there any insurance covering the Lounge In The Sky experience?
We have public liability in place for the event. However, like most outdoor experiences, you will be required to sign an indemnity and waiver form. Failure to sign (and agree to) the indemnity & waiver form will render your admission as forfeited with no refund given.

7. What happens if I don’t turn up? Can I get a refund?
Kindly note that once a seat purchase has been made, strictly no refund will be given, unless the experience is cancelled by the organizer themselves, for reasons such as natural disasters etc. The table will take off as per schedule.

8. Is the seat transferable?
Seats purchased cannot be transferable to another person. Consideration for transfer will however be given if you can provide evidence of double purchase, illnesses or other related emergencies. A written request to transfer will have to be submitted to the organizer via email: [email protected] at least 48 hours before the affected session. The organizer will evaluate the request and reserves the right to make all final decisions on this.

9. What if my session is cancelled?
The experience will only be cancelled if there are major occurrences such as natural disasters, riots etc. In such cases, a full refund (on the fee of the experience/seat only) will be offered by the organizer.


FOOD
1. Can I change my food menu?
We have a standard canapes menu. Unfortunately, we do not allow any changes to it once your booking is confirmed.

2. Is the food being served Halal?
The menu is from Elements Kuala Lumpur, The Official Food Provider, is carefully crafted and selected. All meats ordered from the caterer are strictly sourced and slaughtered in accordance with Islamic principles and their suppliers and producers are legally approved and certified by the Department of Islamic Development Malaysia (JAKIM).

3. Can I bring my own food and/or drinks?
We strictly prohibit outside food or drinks to be brought into the event area. All guests would be subjected to a basic bag check.


WEATHER
1. What happens if it rains BEFORE the experience takes place?
The organizer has the rights to delay the experience/ flight of the table (at the organizers’ discretion but with a maximum delay of 90 minutes only from the booked flight time) to wait for the rain to stop. If the rain still does not stop during or after this time, the dining experience will be moved to our indoor lounge. Your menu and serving style remain as it is.

2. What happens if it rains DURING the experience?
The table will be lowered to the ground and we will wait for the rain to stop. If needed to, our ground staff will usher you with umbrellas into our indoor lounge. If this action is taken, the rest of the dinner experience will take place at indoor lounge. Your menu and serving style remain as it is.


SPECIAL CELEBRATIONS AND VIP SERVICES
1. Can I buy the experience as a gift for a friend/ family member/ client/ customer?
Yes you can! We sell exclusive ‘open vouchers’ which can be redeemed into actual seats, allowing the gift recipient to choose whatever date and time he/ she wants to go for his sky experience.

2. Can I request for specific songs to be played while we are on air?
YES! From Birthday songs to other special announcements, we can arrange it for you, provided the request is made in advance.

3. Can I custom-make the experience for my friends/ family/ client?
There are many ways that you can customize your experience with us. Write in to: [email protected]

For general Enquiries:
03-22826413
Monday - Friday ( 10:00 Am - 7:00 Pm )
CLOSED ON PUBLIC HOLIDAYS

For inquiries on the day of your reservation ONLY:
012-7896509
Tuesday - Sunday ( 3:00 Pm - 10:00 Pm )